We have resent the latest email in your support case with the [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ] in the subject. When replying to us, please ensure you reply to the latest email with the reference [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ]. We apologize for the inconvenience caused.
We have identified the issue and we managed to recover and re-attach affected emails to original cases. These cases will be handled and follow up as normal moving forward. We will also ensure emails that are missing a REF identifier in the subject line, such as [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ] will be resent, so you may reply to those email containing REF identified. We expect an update on the progress later today, 22nd of June, If you have an urgent request pending and awaiting reply from us, do not hesitate to give us a call. If your request is not urgent, we ask for your patience.
We are currently investigating an issue, where responding to emails from F-Secure and WithSecure Support may result in an error message stating that the message was not delivered. The issue is limited only to those emails sent between 2nd of June and 21st of June 2022 that are missing a REF identifier in the subject line, such as [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ] We are working on fixing the issue and recovering replies to the affected emails and this does not require any action from customers. We expect an update on the fix by tomorrow, 22nd of June. If you have an urgent request pending, do not hesitate to give us a call. If your request is not urgent, we ask for your patience.
IsDown is a status page aggregator for all your business-critical dependencies. Create a health dashboard for your 3rd-party services. Instant notifications on outages. All in one place.
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"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
It has never been easier to understand the outages in your external cloud services.
All of your service statuses in one place
Check the status page aggregated of all your services in one place. No more going to each of the status pages and managing them individually.
Notifications of incidents in real time
We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.
Notifications in your favorite channel
Get instant notifications in your email, Slack, or Discord when we detect a service outage.
Keep track of scheduled maintenance
Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
Set the notification level for each service
Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.
Integrate with your current workflows
Using Zapier or Webhooks, you can easily integrate notifications into your processes.
Receive a Weekly Digest
Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
Multiple Dashboards & Profiles
Create one dashboard for each of your teams. Monitor only the services that each teams uses. Dedicated dashboard with custom notification settings.
Only receive notifications for specific components
Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.
You already monitor your internal systems. What about the external services? Monitor the services your business depends on. Don't waste time looking elsewhere when external outages are the cause of issues.
Detect external outages before your clients tell you. Anticipate possible issues and make the necessary arrangements. Having proactive communication builds trust over clients and prevents more work.
5 minutes to set everything up
Start with a trial account that will allow you to try and monitor up to 40 services for 14 days.
There are 1742 services to choose from, and we're adding more every week.
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
You'll start getting alerts when we detect outages in your external dependencies! No more wasting time looking in the wrong place!
Increase the productivity and efficiency of your team. Enable monitoring for your services, and start receiving real-time alerts when your external dependencies have outages.Start today for FREE