Outage in F-Secure services
Replying to e-mails from F-Secure and WithSecure Support may be rejected by our ticketing system
Resolved MinorComponents affected
F-Secure services Endpoints (Clients & Servers) F-Secure services Portal F-Secure services SENSE SDK EU F-Secure services Portal F-Secure services F-Secure KEY F-Secure services Portal F-Secure services ID Protection NA F-Secure services Portal F-Secure services Endpoints (Clients & Servers) F-Secure services SENSE SDK NA F-Secure services ID Protection EU F-Secure services F-Secure Elements for Microsoft 365 (prev. Cloud Protection for Office 365) F-Secure services API F-Secure services Operator Portal F-Secure services SENSE SDK APAC F-Secure services Portal F-Secure services F-Secure SAFE F-Secure services Detection Cloud F-Secure services Scan Nodes F-Secure services Detection Cloud F-Secure services Backend F-Secure services ID Protection APAC F-Secure services Avenue APAC F-Secure services Avenue NA F-Secure services Ordering F-Secure services Avenue EULatest F-Secure services outages
Details
Updates ( sorted recent to last )
We have resent the latest email in your support case with the [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ] in the subject. When replying to us, please ensure you reply to the latest email with the reference [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ]. We apologize for the inconvenience caused.
We have identified the issue and we managed to recover and re-attach affected emails to original cases. These cases will be handled and follow up as normal moving forward. We will also ensure emails that are missing a REF identifier in the subject line, such as [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ] will be resent, so you may reply to those email containing REF identified. We expect an update on the progress later today, 22nd of June, If you have an urgent request pending and awaiting reply from us, do not hesitate to give us a call. If your request is not urgent, we ask for your patience.
We are currently investigating an issue, where responding to emails from F-Secure and WithSecure Support may result in an error message stating that the message was not delivered. The issue is limited only to those emails sent between 2nd of June and 21st of June 2022 that are missing a REF identifier in the subject line, such as [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ] We are working on fixing the issue and recovering replies to the affected emails and this does not require any action from customers. We expect an update on the fix by tomorrow, 22nd of June. If you have an urgent request pending, do not hesitate to give us a call. If your request is not urgent, we ask for your patience.
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Frequently Asked Questions
- Is F-Secure services down right now? What is F-Secure services current status?
- F-Secure services seems to be up and running. We've updated the status 5 minutes ago.
- Was F-Secure services down today?
- F-Secure services is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with F-Secure services, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- F-Secure services outage? How can I monitor F-Secure services?
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- Subscribe (if possible) to updates on the official status page
- or Create an account in IsDown. Start monitoring F-Secure services and get alerts in real-time when F-Secure services has outages.
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- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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