Outage in Fastly

Support Chat System Issues

Resolved Minor
August 17, 2023 - Started 9 months ago - Lasted 34 minutes

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Outage Details

The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be delayed or interrupted. In the interim, our https://support.fastly.com services, which support our support@fastly.com email communications, and our phone systems are both unaffected, and may still be used for support communications.All edge cloud products and services are unaffected.
Components affected
Fastly Support Chat System
Latest Updates ( sorted recent to last )
IDENTIFIED 9 months ago - at 08/17/2023 04:33PM

The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be delayed or interrupted. In the interim, our https://support.fastly.com services, which support our support@fastly.com email communications, and our phone systems are both unaffected, and may still be used for support communications.All edge cloud products and services are unaffected.

INFORMATIONAL 9 months ago - at 08/17/2023 04:48PM

We have identified an issue with our support chat provider.https://status.slack.com/2023-08/56ebd3ce13963c6a Fastly is continuing to monitor the situation and assist as needed with related customer support inquiries through https://support.fastly.com.All other Fastly services and our network availability remain unaffected by this issue. 

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