Outage in Fastly
Elevated Errors for our Support Chat Services
Resolved Minor
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Outage Details
Components affected
Fastly Support Ticketing SystemLatest Updates ( sorted recent to last )
We are investigating an elevated error rate within our Slack-based support ticket response systems. Chat system commands to create new tickets work but updates from our Support team may be delayed or fail to return to the Slack support channel.Our network availability and all other services are unaffected.
We have confirmed an issue with our chat service provided, and are monitoring their status page for mitigation efforts.Subscribers can reference their status page at: https://status.ext.foqal.io/?start=20240322&end=20240322
Our chat service provider has reported a gradual recovery for Support Chat services. We will continue to monitor their progress through their status page post, and will resolve this incident once they have reported full recovery.All other services are unaffected by this incident.
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