Outage in FinTecSystems

Degraded Performance

Resolved Major

January 22, 2024 - Started 3 months ago - Lasted about 22 hours
Official incident page

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Outage Details

At the moment we are noticing a loss in performance. You may experience longer response times. We are working with high priority on this issue. In case of ongoing errors or problems please contact support@fintecsystems.com.

Components affected

FinTecSystems API FinTecSystems Webhook Queue FinTecSystems Website FinTecSystems Database

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/23/2024 07:32AM

This incident has been resolved. During the night an in the first hours today we were seeing good performance on all of our systems again.

MONITORING 3 months ago - at 01/22/2024 05:54PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 01/22/2024 05:06PM

Status summary

As part of our security and vulnerabilities process we started last week to perform necessary security updates on our databases. After this update process we faced some problems with the performance of our databases. Afterwards we implemented some fixes to getting our systems back to original performance again.
Unfortunately we continue to have very limited performance in our systems due to database issues. In the meantime our measures have led to an initial slight improvement in performance. But at the moment we can't say how sustainable this is. These adjustments are now subject to close monitoring. Our database experts continue to work with us on global error analysis and error elimination. However we cannot estimate when we will be back to 100% performance. As soon as we can say more we will give asap an update on it.

INVESTIGATING 3 months ago - at 01/22/2024 03:56PM