Outage in Flexera

IT Visibility - NA – Data Processing has been Delayed

Resolved Minor
July 08, 2022 - Started almost 3 years ago - Lasted 3 days
Official incident page

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Outage Details

Issue: Due to a processing backlog, customers may experience delays before inventory data is visible. Data may be up to 5 hours out of date—no impact on EMEA customers. Priority: 2 Restoration activity: Technical teams have been engaged and are currently investigating.
Components affected
Flexera IT Visibility
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 07/10/2022 04:54AM

The backlog processing is still ongoing as we continue to monitor the progress.

MONITORING almost 3 years ago - at 07/09/2022 01:53AM

Technical staff detected some additional anomalies that may have caused further delays. The backlog processing has resumed normally again, and we are continuing to monitor the environment.

MONITORING almost 3 years ago - at 07/08/2022 04:19PM

Technical teams have performed additional health checks and have confirmed that services are back online. The data processing has also resumed successfully. We are monitoring the environment for the backlog to clear.

IDENTIFIED almost 3 years ago - at 07/08/2022 04:02PM

After further investigation, technicians found that one of the database servers was down. The support team has restarted the impacted server, and services have started to come back online.

INVESTIGATING almost 3 years ago - at 07/08/2022 03:00PM

Issue: Due to a processing backlog, customers may experience delays before inventory data is visible. Data may be up to 5 hours out of date—no impact on EMEA customers.

Priority: 2

Restoration activity:
Technical teams have been engaged and are currently investigating.

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