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The backlog processing is still ongoing as we continue to monitor the progress.
Technical staff detected some additional anomalies that may have caused further delays. The backlog processing has resumed normally again, and we are continuing to monitor the environment.
Technical teams have performed additional health checks and have confirmed that services are back online. The data processing has also resumed successfully. We are monitoring the environment for the backlog to clear.
After further investigation, technicians found that one of the database servers was down. The support team has restarted the impacted server, and services have started to come back online.
Issue: Due to a processing backlog, customers may experience delays before inventory data is visible. Data may be up to 5 hours out of date—no impact on EMEA customers.
Priority: 2
Restoration activity:
Technical teams have been engaged and are currently investigating.
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