Outage in Fly.io

fly-metrics.net charts and prometheus cluster not responding

Resolved Major

September 20, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Charts at https://fly-metrics.net/ are failing to load with error messages like this one: server_error: server error: 503: details: <html><body><h1>503 Service Unavailable</h1> No server is available to handle this request. </body></html> The https://fly.io/apps/YOUR_APP_NAME/metrics view is showing "No data available" for all charts, even when there should be data. We are investigating a potential issue in our prometheus cluster that is causing both of those issues.

Components affected

Fly.io Metrics

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/20/2023 09:42AM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 09/20/2023 08:11AM

Charts at https://fly-metrics.net/ are failing to load with error messages like this one:

server_error: server error: 503: details: <html><body><h1>503 Service Unavailable</h1> No server is available to handle this request. </body></html>

The https://fly.io/apps/YOUR_APP_NAME/metrics view is showing "No data available" for all charts, even when there should be data.

We are investigating a potential issue in our prometheus cluster that is causing both of those issues.

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