Outage in FormAssembly

Delayed Email Notifications and After Submit Salesforce Connectors on Professional and Premier Plans

Resolved Minor
March 08, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

At approximately 11:30 am EST on March 8th, customers on Professional and Premier accounts started to experience delays with email notifications and After Submit Salesforce Connectors. Remediation efforts have been put in place and we are currently monitoring the issue to ensure improvement. Note: Delays in After Submit Connectors can be temporarily alleviated by moving the connector from After Submit to Submit in the connector timeline.
Components affected
FormAssembly Emails FormAssembly Salesforce Connector FormAssembly App
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/08/2023 10:38PM

This incident has been resolved. Notifications and After Submit Salesforce connectors are running as expected.

MONITORING about 1 year ago - at 03/08/2023 09:19PM

At approximately 11:30 am EST on March 8th, customers on Professional and Premier accounts started to experience delays with email notifications and After Submit Salesforce Connectors. Remediation efforts have been put in place and we are currently monitoring the issue to ensure improvement.

Note: Delays in After Submit Connectors can be temporarily alleviated by moving the connector from After Submit to Submit in the connector timeline.

Latest FormAssembly outages

Reports of inaccessible forms and accounts on a small segment US based Team, Essential, Enterprise & Compliance accounts. - 18 days ago
Field mappings using aliases within Workflow not functioning - 23 days ago
Notifications delayed on a small segment of Enterprise Accounts - 24 days ago
Inaccessible account and Forms on Team, Essential & Compliance accounts - about 1 month ago
Workflow Connectors Not Firing - about 2 months ago

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