FormAssembly Status

Resolved Missing images in Template Library

Beginning Thursday, March 18th at approximately 3:45 pm ET, our team was made aware of broken images associated with the template library available in all accounts. The images are currently in the process of being restored and our team will continue to monitor the progress. There has been no impact on application usage or performance during this time.

Resolved A Brief Interruption of Services for U.S. Enterprise Customers

On March 10, 2021, FormAssembly incurred a brief 20 mins interruption of services starting from approximately 3:30 PM and ending at 3:50 PM ET. The interruption affected customers based on our U.S. servers. The problem was linked to a function call, which overwhelmed our database cluster. We were able to fix the problem and put checks and balances in place for such future occurrences.

Resolved Email Notification Formatting

Our team is currently investigating reports of blank and/or incorrectly formatted email notifications being received on Professional and Premier accounts. This appears to have began at approximately 10:00am ET Monday, March 8th. We will update with new information as it becomes available.

Resolved Issue with Form Editing, SF Connector and Respondent Attachments

First reported at approximately 1:45 pm ET on 3/4/21, a small number of customers on all FormAssembly plans reported issues with the following: - Form or connector editing - Connector processing delays - Submissions with attachments, where form respondents received an ‘Unexpected System Error’ A configuration update was identified as the source of the disruption. It was addressed and the issue resolved by 3:00 pm ET on 3/4/21

Resolved Salesforce Connector Interruption

A small subset of customers on all FormAssembly plans are reporting form loading and submitting issues, where form respondents are being prompted with a "Something went wrong error.” FormAssembly is looking into the issue.

Resolved Salesforce Connector Interruption

A small subset of customers on all FormAssembly plans reported form loading and submitting issues, where form respondents were being prompted with a "Something, went wrong error". The issues were first noted on 1/29/21 at 7:00 p.m. ET and completely resolved on 1/30/21 at 9:30 a.m. ET. The issue is under review for root cause and remediation.

Resolved Stripe Connector Rejected Payments Related to Incorrect Country Code Formatting

On 12/31/20, an update was released to bring Strong Customer Authentication (SCA) compliance to the Stripe Payment Connector. Over the next few days some customers may have experienced unsuccessful or rejected transactions. This was caused by a change to the required formatting of the Billing Country field which some customer connector configurations may not have been using. On 1/4/21 our team rolled back the update to restore the previous functionality of the Stripe Connector. An updated version of the Stripe Connector will be released once a solution has been identified.

Resolved Delay in Email Notification and Salesforce Connector Execution (Professional & Premier Plans Only)

Professional or Premier customers using the Salesforce Connectors in the After Submit section of the Connector Timeline and with Email Notifications configurations may have experienced delayed processing from 10/25/20 11:30 p.m. ET to 10/26/20 7:15 a.m. ET. All response data and email notification processing are complete and you should not see any further delays. Our team has added resources and additional monitors to prevent and recover from future instances where connector processing may be delayed.

Resolved After Submit Salesforce Connector and Email Notification Processing Delay for Professional and Premier Plan Customers

From approximately 1:16 a.m. ET to 6:37 a.m. ET, Professional and Premier plan customers with Salesforce Connectors in the After Submit section of the Connector Timeline may have experienced a lack of connector execution. Additionally, Email Notifications may not have been dispatched in a timely manner during the affected period. This was caused by an issue with a queueing service used to support those features. Our team was able to successfully recover from the service failures and confirmed that no data loss occurred. All queued jobs were automatically resumed and processed. The effective impact was a delay in processing for Salesforce Connectors and Email Notifications. If you have additional questions regarding this issue you may contact our support team at [email protected]

Resolved After Submit Salesforce Connector Processing Interruption

From approximately 3:00 p.m. ET, 10/12/20 to 10:00 a.m. ET, 10/13/20 customers with Salesforce Connectors in the After Submit section of the Connector Timeline may have experienced a lack of connector execution. This was caused by a configuration issue in a feature deployment that took place earlier in the day on Monday. Our team has rolled back the configuration and is reviewing our deployment processes to prevent feature interaction issues in the future. Response data collection and storage was not affected. Responses collected during the affected period may be reprocessed through Salesforce connectors using the steps outlined in our Resource Center. If you have additional questions regarding this issue you may contact our support team at [email protected]