Outage in FormAssembly

Email Notifications Not Being Sent

Resolved Minor
April 30, 2025 - Started 6 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue where email notifications on forms are not being sent as expected. The issue started on April 30 at approximately 11:58 AM ET. Our team is actively working on a resolution. We will continue to provide updates on this page as more information becomes available.
Components affected
FormAssembly App FormAssembly Enterprise FormAssembly Compliance FormAssembly Emails

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/30/2025 09:05PM

A fix has been implemented, and email notifications should now be sending as expected. Affected responses may need to be reprocessed to trigger the email notifications. https://help.formassembly.com/help/responses#reprocess-a-response

IDENTIFIED 6 months ago - at 04/30/2025 07:20PM

We are currently investigating an issue where email notifications on forms are not being sent as expected. The issue started on April 30 at approximately 11:58 AM ET. Our team is actively working on a resolution. We will continue to provide updates on this page as more information becomes available.

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