Outage in FormAssembly
Stripe Connector Payment Error on Forms with Save & Resume
Resolved Minor
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Outage Details
We’re aware of an issue affecting forms with Stripe connectors and Save and Resume enabled that may result in failed payments.
Upon form submission, respondents may see the error: “An error occurred while processing your payment. Please try again later.”
Stripe Connector logs show: “The Stripe connector failed for an unknown reason. Please contact support.”
The issue occurs when a response is saved, resumed, and then submitted.
Temporary Workaround: To prevent this error for new respondents, we recommend disabling the Save and Resume feature on affected forms.
Our team is actively working on a fix and will provide updates here as soon as the issue is resolved.
Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 09/04/2025 09:15PM
A fix has been implemented. This incident has been resolved.
IDENTIFIED
15 days ago - at 09/01/2025 09:43PM
We are continuing to monitor this incident and will update once we have further information.
IDENTIFIED
18 days ago - at 08/29/2025 04:30PM
We’re aware of an issue affecting forms with Stripe connectors and Save and Resume enabled that may result in failed payments.
Upon form submission, respondents may see the error: “An error occurred while processing your payment. Please try again later.”
Stripe Connector logs show: “The Stripe connector failed for an unknown reason. Please contact support.”
The issue occurs when a response is saved, resumed, and then submitted.
Temporary Workaround: To prevent this error for new respondents, we recommend disabling the Save and Resume feature on affected forms.
Our team is actively working on a fix and will provide updates here as soon as the issue is resolved.
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