Outage in FormAssembly
SAML-Authenticated Forms Not Loading for Some Accounts
Minor
September 16, 2025 - Started about 5 hours ago
Official incident page
Official incident page
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Outage Details
We are investigating an issue affecting a subset of accounts where forms using SAML authentication fail to load. Respondents may encounter an infinite loading screen when attempting to access these forms.
Our team is actively working to identify the root cause and resolve the issue.
We apologize for the disruption this has caused. We will provide updates here as more information becomes available.
Latest Updates ( sorted recent to last )
IDENTIFIED
about 5 hours ago - at 09/16/2025 08:56PM
We are investigating an issue affecting a subset of accounts where forms using SAML authentication fail to load. Respondents may encounter an infinite loading screen when attempting to access these forms.
Our team is actively working to identify the root cause and resolve the issue.
We apologize for the disruption this has caused. We will provide updates here as more information becomes available.
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