Outage in FormAssembly

SAML-Authenticated Forms Not Loading for Some Accounts

Resolved Minor
September 16, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

We are investigating an issue affecting a subset of accounts where forms using SAML authentication fail to load. Respondents may encounter an infinite loading screen when attempting to access these forms. Our team is actively working to identify the root cause and resolve the issue. We apologize for the disruption this has caused. We will provide updates here as more information becomes available.
Components affected
FormAssembly Enterprise FormAssembly Compliance

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/17/2025 09:02PM

This incident was resolved at 3:35 PM ET. Thank you for your patience while we worked on a fix.

MONITORING about 1 month ago - at 09/17/2025 07:46PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/17/2025 03:53PM

We are continuing to work toward a fix for this issue. We'll continue to update here as we have more details.

IDENTIFIED about 1 month ago - at 09/16/2025 08:56PM

We are investigating an issue affecting a subset of accounts where forms using SAML authentication fail to load. Respondents may encounter an infinite loading screen when attempting to access these forms.

Our team is actively working to identify the root cause and resolve the issue.

We apologize for the disruption this has caused. We will provide updates here as more information becomes available.

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