Notifications not getting triggered on Basic/Professional/Premier accounts

While this incident is considered to be resolved, some users may still face problems until the email provider(s) in question resolve the issue on their end. We appreciate your patience as there is no current estimated timeframe from the provider(s).

For further assistance, please contact our support team directly.

Our team has identified an issue affecting respondent-related emails (Auto-Responder, E-Signature, Notifications, etc) for Basic/Professional/Premier accounts. Some common 'freemium' email service providers are blocking these emails from being received.

We will update as more information becomes available.