Formstack Status

Resolved Submission Export Interruption

We have been made aware that there is an issue with exporting submissions. We are currently looking into the matter and will report once we have identified the root cause.

Resolved SMS 2FA Login and Verification Issues due to Third-Party Service Provider

We are aware that some users are experiencing difficulty logging in. Specifically, users who have 2 Factor Authentication set up with SMS (text) messages. This is due to an outage by Twilio, the service provider for the SMS 2FA method. Additionally, Formstack Sign users may experience issues with SMS/Text verification. You can follow their Status Page here: https://status.twilio.com/

Resolved Admin Page Functionality Degredation

In the midst of deprecating some features, it was discovered that some of the JavaScript present on the Admin Pages could go into a bad state. To address this, we are rolling back the update. However, if you are impacted, you should be able to clear the issue on your own by performing a hard refresh to clear your JavaScript cache. In the interim, we continue to work towards a more permanent fix.

Resolved Google Sheets integration delay

We are aware that the Google Sheets integration for forms is currently experiencing a significant delay, and are investigating the issue. We will update you once we have identified the cause.

Resolved Webhook Integration Failure

We are currently investigating an issue where Webooks integrations are failing for our Formstack Forms product.

Resolved Confirmation Email Delays

We have been made aware that some users are experiencing delays in receiving confirmation emails. We are investigating the cause and will provide an update once we have some more information.

Resolved 502 Bad Gateway Errors

We have identified the root cause of the 502 Errors and are working toward implementing a fix.

Resolved Mobile Forms affected by iOS 14

If you recently updated to the latest version of iOS (14), you may have noticed that some of your forms aren’t opening successfully when accessed via a mobile browser. Our Developers have identified that this issue is directly related to Apple’s most recent update. You should still be able to access your Formstack forms on a desktop browser or on any mobile browser from devices that are not on iOS 14. Access to your Formstack account and submissions has not been affected. We will continue to monitor this activity and share any updates as they arise.

Resolved Formstack Access error 502 Bad Gateway

Our team is currently investigating an issue where users are unable to log in and access the Formstack application.

Resolved Styling for Confirmation and Notification Emails impacted

We are researching an issue affecting the styling and layout of application emails, including Confirmation, Notification, Approval, and Workflow emails. The functionality of these emails and the data included in these messages has not been affected. During this time, you may notice design, layout, spacing, and/or styling has been stripped from some of your messages. Our Development team has located the issue and is working to release a fix as soon as possible.