Outage in Formstack

V4 Form - phone validation failing intermittently

Resolved Major
March 28, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

Formstack has discovered an issue on some V4 forms where the phone number field is not completing or validating properly. When this happens, it might require the user to clear the field and re-enter the phone number. It is also possible this error will render the form inoperable. This error is intermittent and appears to happen about half the time
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/29/2024 12:05AM

the Forms app team has not seen these key errors for over two hours now, so we are declaring this issue fully resolved.

MONITORING about 1 month ago - at 03/28/2024 10:12PM

A fix has been deployed and internal checks are all passing.

IDENTIFIED about 1 month ago - at 03/28/2024 09:34PM

Formstack engineers have identified this as a caching / timing issue around the phone validation library on the live form. They are changing the way this loads to eliminate this issue.

INVESTIGATING about 1 month ago - at 03/28/2024 09:11PM

Engineers are continuing to research the source of the problem.

INVESTIGATING about 1 month ago - at 03/28/2024 08:23PM

Formstack has discovered an issue on some V4 forms where the phone number field is not completing or validating properly. When this happens, it might require the user to clear the field and re-enter the phone number. It is also possible this error will render the form inoperable.

This error is intermittent and appears to happen about half the time

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