Outage in FreshService

Issues with Ticket list views, Search and Dashboards

Resolved Minor
March 28, 2024 - Started about 1 month ago - Lasted about 1 hour

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Outage Details

We are experiencing degraded performance on our search platform. Customers would notice issues with the ticket views not loading and accessing custom dashboard. We are all hands on deck to address this issue. Updates to follow.
Components affected
FreshService Search

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Degraded Performance - about 2 months ago
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