Number of Incidents
3 outages
Since last incident
11 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including FreshService.
Minor · 11 days ago · lasted 4 minutes
Delay in Outgoing Email Delivery
We are currently facing issues with our outgoing email service and our team is working on this with priority. Updates to follow shortly.
Minor · 12 days ago · lasted 24 minutes
We are currently experiencing a downtime that is affecting login for agents in the accounts hosted on our EU data center. We have the right stakeholders on deck to have this addressed. Updates to follow.
Minor · 23 days ago · lasted about 1 hour
Our team is currently in active communication with our third-party service provider due to their ongoing degraded performance issues.
Minor · about 2 months ago · lasted about 10 hours
Issue With O365 Custom Email Service - Incoming Emails
Mailbox from Microsoft Office 365 is facing service degradation with Incoming Emails, further updates can be checked by the customer on their Azure portal - admin - service health. Customers are advised to raise cases with Microsoft Support
Minor · about 2 months ago · lasted 12 minutes
Latency while accessing FreshService due to ISP connectivity issue
We observed Internet service provider carrying traffic from India to US is facing connectivity issue , which could result in latency of Freshservice from specific networks . Our cloud service provider is working with ISP to reroute the traffic on the impacted path ; Updates to follow.
Major · 3 months ago · lasted 6 minutes
We are currently experiencing an issue with Alert Management. Alerts from webhooks are not getting created in Freshservice.
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