Is FreshService Down? FreshService status is operational

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Stats for FreshService official incidents in the last 30 days

Number of Incidents

3 outages

Since last incident

11 days

Users reports for FreshService in the last 12 hours

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Stay on top of FreshService's current and past outages

FreshService outages in the last 30 days per day

Minor · 11 days ago · lasted 4 minutes

Delay in Outgoing Email Delivery

We are currently facing issues with our outgoing email service and our team is working on this with priority. Updates to follow shortly.

Minor · 12 days ago · lasted 24 minutes

Issue with the login Page.

We are currently experiencing a downtime that is affecting login for agents in the accounts hosted on our EU data center. We have the right stakeholders on deck to have this addressed. Updates to follow.

Minor · 23 days ago · lasted about 1 hour

Degraded Performance

Our team is currently in active communication with our third-party service provider due to their ongoing degraded performance issues.

Minor · about 2 months ago · lasted about 10 hours

Issue With O365 Custom Email Service - Incoming Emails

Mailbox from Microsoft Office 365 is facing service degradation with Incoming Emails, further updates can be checked by the customer on their Azure portal - admin - service health. Customers are advised to raise cases with Microsoft Support

Minor · about 2 months ago · lasted 12 minutes

Latency while accessing FreshService due to ISP connectivity issue

We observed Internet service provider carrying traffic from India to US is facing connectivity issue , which could result in latency of Freshservice from specific networks . Our cloud service provider is working with ISP to reroute the traffic on the impacted path ; Updates to follow.

Major · 3 months ago · lasted 6 minutes

Issue in Alert Management

We are currently experiencing an issue with Alert Management. Alerts from webhooks are not getting created in Freshservice.

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Frequently Asked Questions

Is FreshService down right now? What is FreshService current status?
FreshService seems to be up and running. We've updated the status 2 minutes ago.
Was FreshService down today?
FreshService is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with FreshService, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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