Outage in Front

Delays ingesting Gmail messages [gmail]

Resolved Major
November 16, 2023 - Started 6 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are observing errors and rate limiting when ingesting incoming Gmail messages. Our engineering team attempting to work around these issues with the Gmail API, but there is currently no timeline to restore service.
Components affected
Front Gmail
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/16/2023 09:00PM

All services have been fully restored and are stable.

MONITORING 6 months ago - at 11/16/2023 08:25PM

Sending and receiving emails through Gmail has been restored and the system is fully recovered.

We will continue to monitor the situation for any changes.

MONITORING 6 months ago - at 11/16/2023 08:05PM

Sending and receiving emails through Gmail has been restored, but the system is still recovering. Customers should expect to see delays drop significantly.

We will continue to monitor the situation for any changes.

INVESTIGATING 6 months ago - at 11/16/2023 07:38PM

We are observing errors and rate limiting when ingesting Gmail messages. Some service has been restored but we are still working to resolve rate limiting issues with Gmail's API.

Our engineering team is continuing to work around these issues with the Gmail API, but there is currently no timeline to restore service.

INVESTIGATING 6 months ago - at 11/16/2023 07:17PM

We are observing errors and rate limiting when ingesting incoming Gmail messages.

Our engineering team attempting to work around these issues with the Gmail API, but there is currently no timeline to restore service.

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