Front

Front Status

Official source
Everything seems OK

Front had 2 problems in the last month.

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Stats

0 incidents in the last 7 days

2 incidents in the last 30 days

Automatic Checks

Last check: 1 minute ago

Last known issue: 24 days ago

Latest Incidents

Last 30 days

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Resolved [US] Search issues

We're investigating issues impacting search functionalities. This can impact conversations loading as well.

Resolved Delays with Twilio sending [us-west-1] [twilio]

We currently have delays processing Twilio messages. We found the root cause and are monitoring the situation.

Resolved Push notifications delayed

We're experiencing delays delivering push notifications to mobile devices, and are currently investigating the cause.

about 1 month ago Official incident report

Resolved Due to an incident with a downstream provider, push notifications from 21:20 - 22:10 UTC may not have been delivered. [partner]

A fix has been implemented and we are monitoring the results.

about 1 month ago Official incident report

Resolved Contacts manager may not load for some customers

We are currently investigating this issue.

about 2 months ago Official incident report

Resolved Microsoft Office is having issues and can affect Front channels [office365] [partner]

Microsoft has started to acknowledge issues with their Office 365 Suite. From their official account about the incident: "We're investigating an issue for access to multiple M365 services. Please visit the admin center post M0244568 for more information. We'll provide additional information here as it becomes available." Source: https://twitter.com/MSFT365Status/status/1371546946263916545

Resolved Elevated error rate on client [us-west-1]

We are investigating elevated error rates while using the Front client. This can cause actions taken in the Front client to fail

Resolved Elevated API Failures and Delays in Processing

The issue has been identified and a fix is being implemented.

Resolved [partner] [twilio_whatsapp] [twilio] Our partner Twilio is currently experiencing issues, our SMS and Whatsapp channels are affected.

Our partner Twilio is currently undergoing an outage affecting our SMS and Whatsapp channels. We are waiting to hear from them on an estimated time of resolution. More information can be found here: https://status.twilio.com/

Resolved Elevated error rate on client [us-west-1]

We are investigating elevated error rates while using the Front client. This can cause actions taken in the Front client to fail

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