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Outage in Front

[by_company_00017] Front App Outage

Resolved Major
November 21, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an outage.
Components affected
Front App Front Calendar

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/21/2025 10:18PM

This incident has been resolved.

MONITORING 2 months ago - at 11/21/2025 09:45PM

Recovering app for [by_company_00017] customers, delay for rules and calendar remains.

MONITORING 2 months ago - at 11/21/2025 09:15PM

Continuing investigation for [by_company_00017] customers only.

MONITORING 2 months ago - at 11/21/2025 08:40PM

Investigating continued outages for [by_company_00017] customers only.

MONITORING 2 months ago - at 11/21/2025 08:18PM

Us-West-2 customers are now recovered. We are continuing to monitor

MONITORING 2 months ago - at 11/21/2025 08:15PM

Fully recovered for us-west-1 and eu-west-1 regions. Continued recovery for us-west-2 customers

MONITORING 2 months ago - at 11/21/2025 07:57PM

Recovering messages for all regions but restoring back to operational state. Continuing to monitor

MONITORING 2 months ago - at 11/21/2025 07:48PM

A rollback has started recovering the failures in us-west-1. We are monitoring and further investigating root cause

INVESTIGATING 2 months ago - at 11/21/2025 07:21PM

We are currently investigating an outage.

source IsDown Widespread service outage impacting users Reports started 4 minutes before official outage was reported

Widespread outage; users report 'Internal error' and system inaccessibility across offices.

Latest Front outages

App not responding - about 1 month ago
Errors loading conversations - about 1 month ago
Delegated inboxes not visible - about 2 months ago
Some Canadian customers are experiencing degraded messaging capability - 3 months ago
App not loading - 4 months ago

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