Front experienced delays in processing inbound emails from Gmail and Office 365 channels, with messages delayed by 2-4 minutes initially. The company scaled up their systems to address the capacity issue, gradually reducing delays until both channels were fully restored. The incident lasted 2.9 hours and was resolved after confirming stable performance.
This incident has been resolved.
Delays are resolved for both Gmail and Outlook channels. We're continuing to monitor to ensure we're at a stable steady-state.
Office delays have been resolved. Gmail delays have reduced further (to approximately 1 minute).
Delays have been reduced, but remain slightly elevated. We are continuing to investigate.
Some customers are experiencing delays in inbound messages being received from Gmail and Office channels (typically 2-4 minutes of delay). We are currently scaling up our systems to address this.
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