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Outage in Front

Delays receiving emails from Gmail and Office channels in [us-west-2]

Resolved Minor
February 23, 2026 - Started 8 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Front experienced delays in processing inbound emails from Gmail and Office 365 channels, with messages delayed by 2-4 minutes initially. The company scaled up their systems to address the capacity issue, gradually reducing delays until both channels were fully restored. The incident lasted 2.9 hours and was resolved after confirming stable performance.

Some customers are experiencing delays in inbound messages being received from Gmail and Office channels (typically 2-4 minutes of delay). We are currently scaling up our systems to address this.
Components affected
Front Gmail Front O365

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 02/23/2026 06:10PM

This incident has been resolved.

MONITORING 8 days ago - at 02/23/2026 04:48PM

Delays are resolved for both Gmail and Outlook channels. We're continuing to monitor to ensure we're at a stable steady-state.

INVESTIGATING 8 days ago - at 02/23/2026 04:36PM

Office delays have been resolved. Gmail delays have reduced further (to approximately 1 minute).

INVESTIGATING 8 days ago - at 02/23/2026 03:51PM

Delays have been reduced, but remain slightly elevated. We are continuing to investigate.

INVESTIGATING 8 days ago - at 02/23/2026 03:17PM

Some customers are experiencing delays in inbound messages being received from Gmail and Office channels (typically 2-4 minutes of delay). We are currently scaling up our systems to address this.

Latest Front outages

Message import delayed - 25 days ago
Front is inaccessible - about 1 month ago
Microsoft Office365 Incident - about 1 month ago
App not responding - 2 months ago

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