Outage in Front
Delays receiving emails from Gmail and Office channels in [us-west-2]
Resolved MinorIncident Report
Summary AI Generated
Front experienced delays in processing inbound emails from Gmail and Office 365 channels, with messages delayed by 2-4 minutes initially. The company scaled up their systems to address the capacity issue, gradually reducing delays until both channels were fully restored. The incident lasted 2.9 hours and was resolved after confirming stable performance.
Some customers are experiencing delays in inbound messages being received from Gmail and Office channels (typically 2-4 minutes of delay). We are currently scaling up our systems to address this.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/23/2026 06:10PM
This incident has been resolved.
MONITORING
2 months ago - at 02/23/2026 04:48PM
Delays are resolved for both Gmail and Outlook channels. We're continuing to monitor to ensure we're at a stable steady-state.
INVESTIGATING
2 months ago - at 02/23/2026 04:36PM
Office delays have been resolved. Gmail delays have reduced further (to approximately 1 minute).
INVESTIGATING
2 months ago - at 02/23/2026 03:51PM
Delays have been reduced, but remain slightly elevated. We are continuing to investigate.
INVESTIGATING
2 months ago - at 02/23/2026 03:17PM
Some customers are experiencing delays in inbound messages being received from Gmail and Office channels (typically 2-4 minutes of delay). We are currently scaling up our systems to address this.
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