Outage in Funnel

Facebook Ads - delayed downloads

Resolved Minor
September 20, 2022 - Started over 2 years ago - Lasted 8 months
Official incident page

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Outage Details

We are seeing an increased rate of errors for our Facebook Ads connector. This might result in some delays in the downloads for your Facebook Ads data sources.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 05/03/2023 06:34PM

This incident has been resolved.

MONITORING over 2 years ago - at 09/27/2022 09:51AM

We are still seeing issues with downloading ad creative data from Facebook for some sources due to a known issue with their API. A workaround is in place that will download all available data, we will continue to monitor this.

IDENTIFIED over 2 years ago - at 09/22/2022 01:27PM

A workaround has been deployed that will reduce the frequency of the error, some sources are still affected.

IDENTIFIED over 2 years ago - at 09/21/2022 02:32PM

There seems to be an ongoing issue with downloading Ad creative data from the Facebook API for some customers. We are working on workaround.

INVESTIGATING over 2 years ago - at 09/20/2022 02:48PM

We are seeing an increased rate of errors for our Facebook Ads connector. This might result in some delays in the downloads for your Facebook Ads data sources.

Latest Funnel outages

X Ads - Issue Authenticating New Credentials - 18 days ago
Facebook Ads - Delayed downloads - about 1 month ago
Facebook slower data updates - about 1 month ago
App slow or unresponsive - about 1 month ago
Facebook Ads — Delayed and slow downloads - about 2 months ago

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