Slow loading performances

While implementing site upgrades, we noticed slow load times for public documentation, with some sites becoming completely inaccessible.

We are working on reversing the change that caused this issue.

We identified the issue and reversed the change that caused it. Published content loading has returned to normal.

We will continue to monitor the situation.

On March 6th, at approximately 6 PM, we deployed a change to increase the traffic share going through our new published content solution from 10-15% to approximately 50%. This change resulted in increased latency on our database provider's side, which was quickly identified and reported to us.

What happened?
- We increased traffic share on our new published content solution from 10-15% to around 50%.
- This led to increased latency on our database provider's end.

Actions taken:
- Immediately rolled back traffic to 15%, then further down to 1% to alleviate the strain.
- Collaborated with our database provider to upscale our cluster and mitigate the impact.

Why did it happen?
- The traffic increase happened too rapidly.
- We encountered issues with cache implementation.

Next steps:
We have improved our cache implementation, upgraded and expanded the database provider cluster, and implemented a progressive scaling strategy to manage future traffic changes effectively.