GCC User Portal, Certificate Issuance by GUI and API, Siteseal, Timestamp are not available

This incident has been resolved.

Service is restored.
We will keep monitoring the service for a while.
We apologize for the service unavailability for several hours.

Infrastructure team is still checking restored configration with vendor.

Hardware replacement and configuration restoration are completed.
We are now performing final check.

We are currently investigating this issue.

Hardware for replacement has arrived in data center. Infrastructure team starts hardware replacement and configuration restoration.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Vendor is now preparing hardware for replacement. The hardware will be delivered in 1 -2 hours.

Currently hardware vendor is investigating root cause on site.

We are investigating hardware which are causing issue with vendor.

We are continuing to investigate this issue.

Investigation is still in progress to isolate the root cause of the service unavailability.

We are continuing to investigate this issue.

We are currently investigating an issue that is causing service unavailability of GCC User Portal, Certificate Issuance by GUI and API, Siteseal, Timestamp. We will update as soon as we have isolated the problem.