Outage in GlobalSign

Atlas portal unavailable

Resolved Major

September 20, 2023 - Started 8 months ago - Lasted about 16 hours
Official incident page

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Outage Details

One of our third party vendors is experiencing problems which are causing the Atlas user portal to be inaccessible at the current time. We will keep you updated as we here more. Atlas services themselves (DSS, HVCA / Certificate issuance, TSA, OCSP) are all operating as normal.

Components affected

GlobalSign User Portal

Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 09/21/2023 07:32AM

The vendor has marked their issue as resolved, and we have seen stability across the production platform since accessibility was restored

MONITORING 8 months ago - at 09/20/2023 03:53PM

We have seen recovery on our production services. We will continue to monitor to ensure that they remain stable

IDENTIFIED 8 months ago - at 09/20/2023 03:41PM

One of our third party vendors is experiencing problems which are causing the Atlas user portal to be inaccessible at the current time. We will keep you updated as we here more.
Atlas services themselves (DSS, HVCA / Certificate issuance, TSA, OCSP) are all operating as normal.

Latest GlobalSign outages

Issue with Atlas portal fetching and creating account details - 5 days ago

Possible issue on DSS/HVCA - 10 days ago

We are investigating an issue affecting DSS and HVCA - 17 days ago

Possible errors from GCC - 23 days ago

Certificate Issuance is unstable in GCC system - about 1 month ago

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