Outage in GlobalSign

Errors for Atlas DSS and TSA customers using Japanese Certified timestamps

Resolved Minor
December 11, 2023 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified a higher than normal error rate on our TSA services. This relates to customers using Japan accredited (Certified) timestamps in the DSS platform, some timestamp calls for these customers are failing. We will be applying a fix for affected customers in the coming hours.
Components affected
GlobalSign Document Signing Service (DSS) GlobalSign Time Stamping
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/11/2023 02:25PM

This issue has been resolved and timestamps are being returned successfully from the Japanese Certified timestamp services.

IDENTIFIED 5 months ago - at 12/11/2023 10:15AM

We have identified a higher than normal error rate on our TSA services. This relates to customers using Japan accredited (Certified) timestamps in the DSS platform, some timestamp calls for these customers are failing. We will be applying a fix for affected customers in the coming hours.

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