Outage in Grafana

Issues with alert annotations in prod-eu-west-0 and prod-us-central-0

Resolved Minor

January 23, 2024 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

As of 1:00 UTC, we became aware of an issue with alerting in the prod-eu-west-0 and prod-us-central-0 clusters. Users experiencing this issue may encounter issues with alert annotations not showing up and other degraded alert features. Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

Components affected

Grafana US-CENTRAL: Rule Evaluation Grafana EU-WEST: Rule evaluation Grafana EU-WEST: Alertmanager and Rules Configuration API Grafana US-CENTRAL: Alertmanager Grafana EU-WEST: Alertmanager Grafana US-CENTRAL: Alertmanager and Rules Configuration API

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 01/24/2024 02:40AM

Engineering has released a fix and as of 10:00 am UTC, customers should no longer experience any alerting issues.

IDENTIFIED 4 months ago - at 01/23/2024 02:53AM

We have partially worked out the issue, however, we had to scale down deployment in prod-us-central-0 and prod-eu-west-0. As a result of that, the previously mentioned issues with alert annotations not showing up and other degraded alert features have been mitigated, however, users may have trouble working with the SLO or Cloud Logs Exporter apps (creating/updating/deleting/listing objects).

INVESTIGATING 4 months ago - at 01/23/2024 01:29AM

As of 1:00 UTC, we became aware of an issue with alerting in the prod-eu-west-0 and prod-us-central-0 clusters. Users experiencing this issue may encounter issues with alert annotations not showing up and other degraded alert features.

Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

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