Outage in HashiCorp

HCP Vault Create/Update/Delete Failures

Resolved Minor
January 30, 2023 - Started 2 months ago - Lasted 3 days
Official incident page

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Outage Details

We are aware of high latency and failures for create/update/delete operations on the portal. HCP engineers are currently investigating and will provides updates.
Components affected
HashiCorp HCP Portal
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/02/2023 09:41PM

Our Engineering team has resolved the issue with create, update, and deletion operations in the portal for HCP Consul, HCP Packer, HCP Vault, and HCP Boundary. These services should now be operating normally. If you continue to experience any problems, please open a ticket with our support team.

MONITORING about 2 months ago - at 02/02/2023 08:36PM

We are currently monitoring create, update and deletion operations in the portal for HCP Consul, HCP Packer, HCP Vault and HCP Boundary, which had an outage for the past hour. We will share another update as soon as we have more information.

MONITORING about 2 months ago - at 02/01/2023 03:40PM

We are continuing to monitor the situation and will post another update within 24 hours. Self-managed clusters that have been linked to HCP Consul remain invisible on the HCP UI. Some information shown in HCP Consul overview, services and cluster details page may not be visible as well. Clusters on HCP Vault can show warnings about expiring licenses. These can be ignored until further notice.

MONITORING about 2 months ago - at 01/31/2023 10:20PM

We are continuing to monitor the situation and will post another update within 24 hours.

Self-managed clusters that have been linked to HCP Consul remain invisible on the HCP UI. Some information shown in HCP Consul overview, services and cluster details page may not be visible as well.

Clusters on HCP Vault can show warnings about expiring licenses. These can be ignored until further notice.

MONITORING about 2 months ago - at 01/31/2023 02:06PM

The Boundary, Consul and Vault services on the HashiCorp Cloud Platform are operational. Customers should no longer experience latency.

Self-managed clusters that have been linked to HCP Consul will not be visible on the HCP UI. Some information shown in HCP Consul overview, services and cluster details page may not be visible as well.

Clusters on HCP Vault can show warnings about expiring licenses. These can be ignored until further notice.

MONITORING about 2 months ago - at 01/31/2023 01:45PM

The Boundary, Consul and Vault services on the HashiCorp Cloud Platform are operational. Customers should no longer experience latency.

Self-managed clusters that have been linked to HCP Consul will not be visible on the HCP UI. Some information shown in HCP Consul overview, services and cluster details page may not be visible as well.

Self-managed Vault clusters can show warnings about expiring licenses. These can be ignored until further notice.

MONITORING 2 months ago - at 01/31/2023 01:28AM

We are seeing successful create/update/delete actions for the platform. Services have recovered, customers should no longer experience latency. We will monitor the situation.

Self-managed clusters that have been linked to HCP Consul will not be visible on the HCP UI. Some information shown in HCP Consul Overview, services and cluster details page may not be visible as well.

IDENTIFIED 2 months ago - at 01/30/2023 11:55PM

Customer side services have recovered, with moderately higher latencies still being present. HCP engineers are monitoring system health, as well as determining and remediating root cause.

Self-managed clusters that have been linked to HCP Consul will not be visible on the HCP UI. Some information shown in HCP Consul Overview, services and cluster details page may not be visible as well.

The update cadence will be lengthened, and notifications will be sent when further discoveries or improvements are made.

IDENTIFIED 2 months ago - at 01/30/2023 10:24PM

Customer side services have recovered, with moderately higher latencies still being present. HCP engineers are monitoring system health, as well as determining and remediating root cause.

Self-managed clusters that have been linked to HCP Consul will not be visible on the HCP UI. Some information shown in HCP Consul Overview, services and cluster details page may not be visible as well.

The update cadence will be lengthened, and notifications will be sent when further discoveries or improvements are made.

IDENTIFIED 2 months ago - at 01/30/2023 09:07PM

Customer side services have recovered, with moderately higher latencies still being present. HCP engineers are monitoring system health, as well as determining and remediating root cause.
The update cadence will be lengthened, and notifications will be sent when further discoveries or improvements are made.

IDENTIFIED 2 months ago - at 01/30/2023 06:43PM

We have validated that create/update/delete actions are succeeding, and customer side services have recovered. Moderately higher latencies may still be present. HCP engineers are monitoring system health, as well as determining and remediating root cause.

IDENTIFIED 2 months ago - at 01/30/2023 05:34PM

We have validated that create/update/delete actions for the platform are succeeding consistently. High latencies are still present in these calls. HCP engineers will continue to monitor the health of the platform.

IDENTIFIED 2 months ago - at 01/30/2023 05:31PM

We have validated that create/update/delete actions for the platform are succeeding consistently. High latencies are still present in these calls. HCP engineers will continue to monitor the health of the platform.

IDENTIFIED 2 months ago - at 01/30/2023 05:06PM

We are seeing successful create/update/delete actions for the platform. High latencies are still present in these calls. HCP engineers will continue to monitor the health of the platform.

INVESTIGATING 2 months ago - at 01/30/2023 05:03PM

We are seeing successful create/update/delete actions for the platform. High latencies are still present in these calls. HCP engineers will continue to monitor the health of the platform.

INVESTIGATING 2 months ago - at 01/30/2023 04:10PM

We are continuing to investigate issues with create, update and deletion operations in the portal for HCP Consul, HCP Vault and HCP Boundary. We will share another update as soon as we have more information.

INVESTIGATING 2 months ago - at 01/30/2023 11:59AM

We are aware of high latency and failures for create/update/delete operations on the portal. HCP engineers are currently investigating and will provides updates.

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