Outage in Hotjar

Session capture partially affected

Resolved Minor
March 27, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Our engineers detected an issue where ~25% of visitor sessions failed to process, for approximately 2 hours, starting at 18:25 GMT and ending at 20:25 GMT. This partial gap should be covered gradually by our sampling engine in the next hours. We expect the overall number of sessions for today to remain in line with your Observe plan(s). We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal. Thanks for bearing with us!
Components affected
Hotjar Identify API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/28/2024 01:26AM

This incident is now resolved. Thanks for your understanding!

MONITORING about 1 month ago - at 03/27/2024 10:25PM

Our engineers detected an issue where ~25% of visitor sessions failed to process, for approximately 2 hours, starting at 18:25 GMT and ending at 20:25 GMT.

This partial gap should be covered gradually by our sampling engine in the next hours. We expect the overall number of sessions for today to remain in line with your Observe plan(s).

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal. Thanks for bearing with us!

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