Outage in Hotjar

Sign-up flow leads to Survey creation instead of Overview page

Resolved Minor
April 18, 2024 - Started 14 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We're investigating an issue where users will enter the Survey creation flow after signing up for a new account. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 04/18/2024 05:11PM

This incident is now resolved. Thanks for bearing with us!

IDENTIFIED 14 days ago - at 04/18/2024 03:14PM

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix.

Thanks again for bearing with us!

INVESTIGATING 14 days ago - at 04/18/2024 02:13PM

We're investigating an issue where users will enter the Survey creation flow after signing up for a new account.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

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