Outage in Hyper

Licenses not showing

Resolved Minor
October 26, 2021 - Started almost 4 years ago - Lasted 5 months
Official incident page

Incident Report

There is a bug with our database wrapper making it appear as if there are no licenses on any accounts. No data has been deleted, and it appears to be a purely visual bug. A fix will be live shortly.

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Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 10/26/2021 07:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 4 years ago - at 10/26/2021 06:46AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 4 years ago - at 10/26/2021 06:45AM

There is a bug with our database wrapper making it appear as if there are no licenses on any accounts. No data has been deleted, and it appears to be a purely visual bug. A fix will be live shortly.

Latest Hyper outages

Increased API latency - over 4 years ago
Member portals offline - over 4 years ago
Increased request timeouts - over 4 years ago
Some member portals loading slowly - almost 5 years ago

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