Outage in Hyper

Licenses not showing

Resolved Minor

October 26, 2021 - Started over 2 years ago - Lasted 5 months
Official incident page

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Outage Details

There is a bug with our database wrapper making it appear as if there are no licenses on any accounts. No data has been deleted, and it appears to be a purely visual bug. A fix will be live shortly.

Latest Updates ( sorted recent to last )

MONITORING over 2 years ago - at 10/26/2021 07:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 10/26/2021 06:46AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 10/26/2021 06:45AM

There is a bug with our database wrapper making it appear as if there are no licenses on any accounts. No data has been deleted, and it appears to be a purely visual bug. A fix will be live shortly.

Latest Hyper outages

Increased API latency - almost 3 years ago

Waitlist says "500" after submission - about 3 years ago

Member portals offline - about 3 years ago

Increased request timeouts - about 3 years ago

Some member portals loading slowly - over 3 years ago

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