Outage in Hypercare

[Global] Elevated errors on removing users from admin portal

Resolved Major
October 02, 2023 - Started 8 months ago - Lasted about 3 hours
Official incident page

Need to monitor Hypercare outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Hypercare, and never miss an outage again.
Start Free Trial

Outage Details

We have received a report that an admin could not remove users from the admin portal. We have been able to reproduce the issue, however this is only affecting a limited amount of users that cannot be removed. Our product team is currently investigating the root cause. In the meantime, a workaround identified by our support team involves removing the users' email address which allows the admin to remove the users from the organization.
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 10/02/2023 04:07PM

This issue is now resolved. Administrators should be able to remove users. Upon investigation, we realized that this has to do with a recent feature where we automatically remove corporate emails when the user is removed. Unfortunately this introduced a bug where users with corporate emails could not get removed.

INVESTIGATING 8 months ago - at 10/02/2023 01:20PM

We have received a report that an admin could not remove users from the admin portal. We have been able to reproduce the issue, however this is only affecting a limited amount of users that cannot be removed. Our product team is currently investigating the root cause. In the meantime, a workaround identified by our support team involves removing the users' email address which allows the admin to remove the users from the organization.

Easily monitor Hypercare and all your third-party status pages

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3168 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime