Outage in Hypercare

[CA and US Region] Admin Portal - Department and Site User list not loading

Resolved Minor
December 07, 2023 - Started 12 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We are currently investigating an issue with the user list in departments and sites not loading. Users lists in an Organization are loading with no issues and departments can continue scheduling users into on-call schedulers in the Admin Portal. Our Engineering team is currently investigating the issue to identify the root cause.
Components affected
Hypercare Administration Controls (Admin Panel)
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 12/08/2023 05:50AM

This issue is now resolved. This was due to a recent update, which the engineering team has now resolved the issue on the update. We will continue to monitor to ensure this update does not have anymore side effects.

INVESTIGATING 12 months ago - at 12/07/2023 05:13PM

We are currently investigating an issue with the user list in departments and sites not loading. Users lists in an Organization are loading with no issues and departments can continue scheduling users into on-call schedulers in the Admin Portal. Our Engineering team is currently investigating the issue to identify the root cause.

Latest Hypercare outages

[CA & US Region] Users being logged out of Hypercare app - about 17 hours ago
[Canada] - Reports of slowdown on admin portal - 12 months ago
[CA and US Region] Virtual pagers connected to on-call schedule roles not working - 12 months ago
[All Regions] - Shifts that span into next month - about 1 year ago
[Global] Inability to export the schedules into Excel Format - about 1 year ago

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