Is Hypercare Down? What is the current status?

Hypercare status is operational
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Hypercare issues reported in the last 24 hours

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Latest Hypercare status updates

[CA and US Region] Admin Portal - Department and Site User list not loading

Minor Resolved

December 07, 2023 · lasted about 13 hours

We are currently investigating an issue with the user list in departments and sites not loading. Users lists in an Organization are loading with no issues and departments can continue scheduling us...

[Canada] - Reports of slowdown on admin portal

Minor Resolved

December 07, 2023 · lasted 22 minutes

We launched a new feature to allow our customers to sync up their internal directory with Hypercare including custom labels. However, the new feature is causing some performance slowdowns of admin ...

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Hypercare outages in the last 30 days

Number of Incidents

0 issues

Last incident

222 days ago

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IsDown offers an easy way to monitor Hypercare with maximum flexibility

Major Outages Notifications

IsDown monitors Hypercare for major outages. A major outage is when Hypercare experiences a critical issue that severely affects one or more services/regions. When Hypercare marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Hypercare status page for minor outages. A minor outage is when Hypercare experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Hypercare status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Hypercare publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Hypercare and all their 17 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Hypercare and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is Hypercare down today?

Hypercare is currently operational. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Hypercare status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Hypercare outages, issues and problems' at the top of the page.

When was the last Hypercare outage?

Hypercare last outage was on December 07, 2023 with the title "[CA and US Region] Admin Portal - Department and Site User list not loading"

Hypercare not working for you? How do I know if Hypercare is down?
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Why use IsDown to monitor Hypercare instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Hypercare and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled. Check more details in here.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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