[US and Canada Regions] Partial Service Interruption Due to Third-Party Outage

The outage with the third party vendor has been resolved.

The third-party services have been recovered. All Hypercare services are operational. We're currently monitoring the services.

Automated code escalation has been manually restored. All code team functions are now fully operational.

In addition to the previously reported Doppler outage, we have now identified a separate issue affecting virtual paging. This is due to a service disruption with Twilio, a third-party vendor. As a result, virtual paging is currently unavailable and may affect message delivery for some users.

You can view the Twilio status here: https://status.twilio.com

We continue to monitor both the Doppler and Twilio incidents and will provide updates as services are restored. Thank you for your continued patience.

The engineering team is manually updating the secrets to restore the services. Everbridge integration has been restored.

We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

- Escalation notifications related to code team activations (note: code team activations remain fully operational)
- Schedule change email notifications
- Schedule and Equity report downloads
- Everbridge file generation

We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv