Outage in Hypercare
[US only] Authentication failing on Hypercare
Resolved MajorIncident Report
We have confirmed reports that authentication is not working on U.S. which will affect all users using Hypercare in the U.S. region. We are currently investigating the cause and hope to restore the service as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/08/2026 01:22PM
This incident has been resolved.
MONITORING
3 days ago - at 03/07/2026 04:09AM
All core services are now operational. The team is monitoring to ensure continue stability.
INVESTIGATING
3 days ago - at 03/07/2026 03:07AM
Partial recovery of core services have returned (Messaging, Login, On-Call Scheduling). Real-time notifications remain non-operational.
INVESTIGATING
3 days ago - at 03/07/2026 01:52AM
We have confirmed reports that authentication is not working on U.S. which will affect all users using Hypercare in the U.S. region. We are currently investigating the cause and hope to restore the service as soon as possible.
Latest Hypercare outages
[US only] Interruption to all Hypercare services - 3 days ago
[US only] Interruption to all Hypercare services - 3 days ago
[Canada only] Unplanned interruption to services - 5 days ago
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