Outage in Hypercare
Intermittent latency / slowdown
Resolved MinorIncident Report
We are monitoring intermittent slowdown / latency in the Hypercare platform on both web and mobile platforms.
Components affected
Hypercare Messaging On-Call Roles Hypercare Text Messaging Hypercare Login/Signup Hypercare Push Notifications and Real Time Events Hypercare Sending Images Hypercare Code Team ActivationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/21/2026 12:27AM
This incident has been resolved.
INVESTIGATING
6 days ago - at 04/20/2026 11:09PM
We are investigating the root cause of intermittent slowdowns / latency interrupting Hypercare services.
MONITORING
6 days ago - at 04/20/2026 11:04PM
We are monitoring intermittent slowdown / latency in the Hypercare platform on both web and mobile platforms.
Latest Hypercare outages
Unplanned service interruption to all Hypercare services - 10 days ago
Web Client real-time web sockets not connecting - 11 days ago
[US only] Interruptions to services - 16 days ago
[CA only] Interruption to all Hypercare services - 28 days ago
[US only] Push notifications are not being delivered on Hypercare - about 2 months ago
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