Outage in Hypercare
[Canada Region] Service slowdown to Hypercare services
Resolved MinorIncident Report
We noticed an intermittent slowdown for Hypercare services in the Canada region at 9:11am. The issue has been identified and implemented a fix. All services are operational as at 9:28am and we're closely monitoring.
Components affected
Hypercare Login/Signup Hypercare Messaging On-Call Roles Hypercare Text Messaging Hypercare Push Notifications and Real Time Events Hypercare Sending Images Hypercare Code Team Activations Hypercare Administration Controls (Admin Panel)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/01/2026 04:51PM
This incident has been resolved.
MONITORING
2 days ago - at 06/01/2026 02:20PM
All services are operational. We're monitoring the services closely.
IDENTIFIED
2 days ago - at 06/01/2026 02:03PM
We're seeing slowdown to some Hypercare services. We're looking into the issue.
MONITORING
2 days ago - at 06/01/2026 01:43PM
We noticed an intermittent slowdown for Hypercare services in the Canada region at 9:11am. The issue has been identified and implemented a fix. All services are operational as at 9:28am and we're closely monitoring.
Latest Hypercare outages
[CA Region only] Multimedia Upload Failure - 5 days ago
[US] Service interruption to Hypercare services - about 1 month ago
[CA] Service interruption to Hypercare services - about 1 month ago
Intermittent latency / slowdown - about 1 month ago
Unplanned service interruption to all Hypercare services - about 2 months ago
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