Is Hypercare Down? Check current status

Check if Hypercare is down, official outages, user-reported issues, and outages map.

Current Hypercare status

Hypercare is working normally

Updated from Hypercare official status page a few minutes ago

Hypercare not working for you?

Hypercare service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Hypercare Outage Map

View Hypercare Reports Map

Track Hypercare on your status page

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Hypercare recent outages and downtime history

IsDown has tracked 84 incidents since started monitoring Hypercare status in June 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Hypercare outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 20, 2025
09:00 AM WEST
Major
Login services (US and CA) and notification services (US) interruption
Critical AWS services experiencing an outage causing interruptions Hypercare login services (impa...
1 day
Jun 24, 2025
01:18 AM WEST
Minor
[CA & US Region] Users being logged out of Hypercare app (iOS only)
We have received reports of users being routinely logged out of their Hypercare app on iOS device...
1 day
Jun 12, 2025
08:26 PM WEST
Major
[US and Canada Regions] Partial Service Interruption Due to Third-Party Outage
We are currently experiencing a partial service disruption caused by an ongoing outage with Doppl...
about 2 hours
Mar 26, 2025
02:38 PM WET
Minor
Unable to verify on PIN code page/ biometrics [iOS App Only - CA and US Region]
We are currently investigating reports of users being unable to bypass the PIN code page on the m...
5 days
Mar 05, 2025
05:14 PM WET
Major
Notification delays [CA Region Only]
We are currently investigating reports of Hypercare message notifications experiencing delays in ...
about 2 hours
Feb 20, 2025
12:01 AM WET
Major
Notification delays [CA Region Only]
We are currently investigating reports of Hypercare message notifications experiencing delays in ...
about 16 hours
Dec 20, 2024
04:49 AM WET
Major
[CA Region only] Unable to Initiate Hypercare Login
There is interruptions on Hypercare new login sessions in CA Region. Users who are logged in alre...
33 minutes
Dec 11, 2024
04:20 PM WET
Major
[US Region only] Interruption to all Hypercare services
We are currently investigating reports of all Hypercare services being unaccessible in the US reg...
about 1 hour
Nov 20, 2024
08:14 PM WET
Minor
[CA & US Region] Users being logged out of Hypercare app
We are currently investigating reports of users being routinely logged out of their Hypercare app...
13 days
Dec 07, 2023
05:13 PM WET
Minor
[CA and US Region] Admin Portal - Department and Site User list not loading
We are currently investigating an issue with the user list in departments and sites not loading. ...
about 13 hours
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Looking to track Hypercare outages?

  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Hypercare status

See what users are saying about Hypercare issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

No comments yet

Hypercare scheduled maintenances

IsDown aggregates scheduled maintenances for Hypercare. Currently, there are 2 more maintenances scheduled.

  • Oct 28 2025
    [US Region] Scheduled Maintenance Notice - October 28, 2025 (03:01 – 05:00 AM ET)

    Scheduled for October 28, 2025 at 07:00 AM WET · until 09:00 AM WET

    As part of Hypercare’s upcoming upgrade to user account structure, scheduled maintenance will take place during the early morning hours of Tuesday, October 28 (US Region) and Wednesday, October 29 (Canada Region). During this time, all Hypercare s...

  • Oct 29 2025
    [Canada Region] Scheduled Maintenance Notice - October 29, 2025 (03:01 – 05:00 ET)

    Scheduled for October 29, 2025 at 07:00 AM WET · until 09:00 AM WET

    As part of Hypercare’s upcoming upgrade to user account structure, scheduled maintenance will take place during the early morning hours of Tuesday, October 28 (US Region) and Wednesday, October 29 (Canada Region). During this time, all Hypercare s...

Hypercare components or services current status

Component Status
Administration Controls (Admin Panel) OK
Authentication OK
Marketing Website OK
Messages OK
Notifications OK
On-Call OK
Pager Replacement Number OK
Web Messaging Portal OK
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Secure messaging platform designed for healthcare professionals, featuring real-time communication, image sharing, SMS notifications, and integration with hospital directories and on-call systems.

Monitoring Hypercare since June 2021

Tracking 17 Hypercare services and regions

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6 incidents in 2025

How to monitor the status of Hypercare and all your dependencies?

IsDown is a status page aggregator that monitors if Hypercare and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Hypercare, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Hypercare?

IsDown monitors Hypercare health in almost real-time

Every few minutes we go to the status page of Hypercare (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Hypercare's 17 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Hypercare, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Hypercare and other services.

What you get when monitoring Hypercare with IsDown

Track Hypercare incidents and downtimes by severity

IsDown checks Hypercare official status page for major/minor outages or downtimes. A major outage is when Hypercare experiences a critical issue that severely affects one or more services/regions. A minor incident is when Hypercare experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Hypercare outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Hypercare

Hypercare and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Hypercare outages and downtimes

IsDown collects all information from the outages published in Hypercare status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Hypercare maintenance events

Hypercare publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Hypercare outages that impact your business

IsDown monitors Hypercare and all their 17 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Hypercare but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Hypercare and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Get notified imediatelly when there's an issue with Hypercare or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Hypercare and other services.

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Send outage information from Hypercare and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Hypercare and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Share Hypercare status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Hypercare down?'

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Hypercare Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Hypercare outages, IsDown monitors Hypercare's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Hypercare status page monitoring with real-time incident details.
Monitor 4,522+ services including Hypercare in a single dashboard.
Instant Hypercare outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Hypercare official status and user-reported issues.
Maintenance feed for Hypercare
Granular alerts filtering by Hypercare components and regions.
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Frequently Asked Questions

Is Hypercare down today?

Hypercare isn't down. You can check Hypercare status and incident details on the top of the page. IsDown continuously monitors Hypercare official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Hypercare status?

Hypercare is currently operational. You can check Hypercare status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Hypercare outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Hypercare down today or just slow?

Currently there's no report of Hypercare being slow. Check on the top of the page if there are any reported problems by other users.

How are Hypercare outages detected?

IsDown monitors the Hypercare official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Hypercare having an outage right now?

Hypercare last outage was on October 20, 2025 with the title "Login services (US and CA) and notification services (US) interruption"

How to check if Hypercare is down?

Why use IsDown to monitor Hypercare instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Hypercare and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Hypercare?

IsDown and DownDetector help users determine if Hypercare is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Hypercare's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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