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This incident has been resolved.
We have corrected a configuration error with our Domain Name System (DNS). If users of the Web Client platform are still experiencing a 'Reconnecting' banner, you will need to do a hard refresh of your browser (press Ctrl + Shift + R on your keyboard) to clear the cache.
Note, depending on device and network configurations, DNS updates may take up to 24 hours to be implemented.
An issue has been identified with Hypercare's Web Client platform where incoming messages are not appearing in real-time until a refresh of the page. Outgoing messages are sending to recipients and sending messages is not impacted.
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