Outage in Hypercare
Web Client real-time web sockets not connecting
Resolved MajorIncident Report
An issue has been identified with Hypercare's Web Client platform where incoming messages are not appearing in real-time until a refresh of the page. Outgoing messages are sending to recipients and sending messages is not impacted.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 04/16/2026 06:33PM
This incident has been resolved.
MONITORING
23 days ago - at 04/15/2026 11:01PM
We have corrected a configuration error with our Domain Name System (DNS). If users of the Web Client platform are still experiencing a 'Reconnecting' banner, you will need to do a hard refresh of your browser (press Ctrl + Shift + R on your keyboard) to clear the cache.
Note, depending on device and network configurations, DNS updates may take up to 24 hours to be implemented.
IDENTIFIED
23 days ago - at 04/15/2026 10:42PM
An issue has been identified with Hypercare's Web Client platform where incoming messages are not appearing in real-time until a refresh of the page. Outgoing messages are sending to recipients and sending messages is not impacted.
Latest Hypercare outages
[US] Service interruption to Hypercare services - 6 days ago
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Unplanned service interruption to all Hypercare services - 22 days ago
[US only] Interruptions to services - 28 days ago
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