Outage in Hypercare
[US and Canada Regions] Intermittent Service Interruption to Hypercare Services
Resolved MajorIncident Report
We're observing intermittent interruptions to Hypercare services. We're investigating the issue.
Components affected
Hypercare Administration Controls (Admin Panel) Hypercare Messaging On-Call Roles Hypercare Text Messaging Hypercare Login/Signup Hypercare Push Notifications and Real Time Events Hypercare Sending Images Hypercare Code Team ActivationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 07/05/2026 11:16AM
This incident has been resolved.
MONITORING
13 days ago - at 07/05/2026 04:12AM
Services are back to operational since 11:30pm. We're monitoring the cloud service maintenance progress.
IDENTIFIED
13 days ago - at 07/05/2026 03:47AM
The engineers have restarted the service. Services are back to operational since 11:30pm. We're monitoring the cloud service maintenance progress.
IDENTIFIED
13 days ago - at 07/05/2026 03:31AM
The issue has been identified to be related to a cloud service maintenance.
INVESTIGATING
13 days ago - at 07/05/2026 03:21AM
We're observing intermittent interruptions to Hypercare services. We're investigating the issue.
Latest Hypercare outages
[Canada Region] Service slowdown to Hypercare services - about 2 months ago
[CA Region only] Multimedia Upload Failure - about 2 months ago
[US] Service interruption to Hypercare services - 3 months ago
[CA] Service interruption to Hypercare services - 3 months ago
Intermittent latency / slowdown - 3 months ago
The Status Page Aggregator with Early Outage Detection
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