Outage in Hypercare

[CA only] Interruption to all Hypercare services

Resolved Major

March 29, 2026 - Started 22 days ago - Lasted about 21 hours
Official incident page

Incident Report

We are currently experiencing downtime to all Hypercare services. The team is investigating the issue.

Components affected

Hypercare Administration Controls (Admin Panel) Hypercare Code Team Activations Hypercare Sending Images Hypercare Messaging On-Call Roles Hypercare Text Messaging Hypercare Login/Signup Hypercare Push Notifications and Real Time Events

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Latest Updates ( sorted recent to last )

RESOLVED 21 days ago - at 03/30/2026 06:30PM

This incident has been resolved.

MONITORING 22 days ago - at 03/30/2026 01:11AM

Services are back to operational. We will share a post-mortem shortly.

MONITORING 22 days ago - at 03/30/2026 12:37AM

We are noticing an inconsistent delivery for real time messages. Push notifications are not impacted. We're restarting the services.

MONITORING 22 days ago - at 03/30/2026 12:24AM

All services are operational. We're monitoring the issue.

MONITORING 22 days ago - at 03/29/2026 10:36PM

We observed increased connections to our database which is causing issues. Users might experience intermittent errors or a longer loading time when using the application. We're monitoring the issue.

MONITORING 22 days ago - at 03/29/2026 10:25PM

The schedule tab on web client and admin portal is not loading. Our team is investigating.

MONITORING 22 days ago - at 03/29/2026 10:01PM

All services are operational. We have identified the issue and we're closely monitoring.

INVESTIGATING 22 days ago - at 03/29/2026 09:44PM

We are currently experiencing downtime to all Hypercare services. The team is investigating the issue.

Latest Hypercare outages

Unplanned service interruption to all Hypercare services - 4 days ago

Web Client real-time web sockets not connecting - 5 days ago

[US only] Interruptions to services - 10 days ago

[US only] Push notifications are not being delivered on Hypercare - about 1 month ago

[US only] Authentication failing on Hypercare - about 1 month ago

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