Outage in Hypercare
[CA only] Interruption to all Hypercare services
Resolved MajorIncident Report
We are currently experiencing downtime to all Hypercare services. The team is investigating the issue.
Components affected
Hypercare Administration Controls (Admin Panel) Hypercare Messaging On-Call Roles Hypercare Text Messaging Hypercare Login/Signup Hypercare Push Notifications and Real Time Events Hypercare Sending Images Hypercare Code Team ActivationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/30/2026 06:30PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/30/2026 01:11AM
Services are back to operational. We will share a post-mortem shortly.
MONITORING
about 1 month ago - at 03/30/2026 12:37AM
We are noticing an inconsistent delivery for real time messages. Push notifications are not impacted. We're restarting the services.
MONITORING
about 1 month ago - at 03/30/2026 12:24AM
All services are operational. We're monitoring the issue.
MONITORING
about 1 month ago - at 03/29/2026 10:36PM
We observed increased connections to our database which is causing issues. Users might experience intermittent errors or a longer loading time when using the application. We're monitoring the issue.
MONITORING
about 1 month ago - at 03/29/2026 10:25PM
The schedule tab on web client and admin portal is not loading. Our team is investigating.
MONITORING
about 1 month ago - at 03/29/2026 10:01PM
All services are operational. We have identified the issue and we're closely monitoring.
INVESTIGATING
about 1 month ago - at 03/29/2026 09:44PM
We are currently experiencing downtime to all Hypercare services. The team is investigating the issue.
Latest Hypercare outages
[US] Service interruption to Hypercare services - 9 days ago
[CA] Service interruption to Hypercare services - 9 days ago
Intermittent latency / slowdown - 21 days ago
Unplanned service interruption to all Hypercare services - 25 days ago
Web Client real-time web sockets not connecting - 26 days ago
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