Outage in Hypercare
Unable to verify on PIN code page/ biometrics [iOS App Only - CA and US Region]
Resolved Minor
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Outage Details
We are currently investigating reports of users being unable to bypass the PIN code page on the mobile app after entering the correct PIN code or biometrics. The issue is currently being investigated.
Users are advised to continue accessing Hypercare via a web browser and/or click "Forget Pin?", continue to log out, and then log into the app again.
Components affected
Hypercare Login/SignupLatest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 03/31/2025 02:44PM
This incident has been resolved.
MONITORING
2 months ago - at 03/27/2025 02:47PM
We are continuing to monitor for any further issues.
MONITORING
2 months ago - at 03/27/2025 12:24PM
The iOS fix has been submitted and approved by Apple yesterday at 1:17am ET. The release is available on App Store for iOS. Users are highly recommended to download the latest version.
IDENTIFIED
2 months ago - at 03/26/2025 03:53PM
We have identified the issue. The team is working on creating a fix.
INVESTIGATING
2 months ago - at 03/26/2025 02:38PM
We are currently investigating reports of users being unable to bypass the PIN code page on the mobile app after entering the correct PIN code or biometrics. The issue is currently being investigated.
Users are advised to continue accessing Hypercare via a web browser and/or click "Forget Pin?", continue to log out, and then log into the app again.
Latest Hypercare outages
Notification delays [CA Region Only] - 3 months ago
Notification delays [CA Region Only] - 4 months ago
[CA Region only] Unable to Initiate Hypercare Login - 6 months ago
[US Region only] Interruption to all Hypercare services - 6 months ago
[CA & US Region] Users being logged out of Hypercare app - 7 months ago
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