Outage in Hypercare

Notification delays [CA Region Only]

Resolved Major
March 05, 2025 - Started 9 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating reports of Hypercare message notifications experiencing delays in delivery. Our team is actively investigating the issue. This is only affecting users in Canada.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 03/05/2025 06:57PM

This incident has been resolved.

MONITORING 9 days ago - at 03/05/2025 05:27PM

Hypercare message notifications experienced delays in delivery between 11:56 am to 12:13 pm EST. Users may have experienced a notification delay of up to 15 minutes during this time period. The team has confirmed normal operations have resumed. We are continuing to monitor the notification service.

MONITORING 9 days ago - at 03/05/2025 05:20PM

Normal operations of message notifications have resumed. The team is actively investigating the root cause.

INVESTIGATING 9 days ago - at 03/05/2025 05:14PM

We are currently investigating reports of Hypercare message notifications experiencing delays in delivery. Our team is actively investigating the issue. This is only affecting users in Canada.

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