Outage in Hypercare

Notification delays [CA Region Only]

Resolved Major

March 05, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating reports of Hypercare message notifications experiencing delays in delivery. Our team is actively investigating the issue. This is only affecting users in Canada.

Components affected

Hypercare Push Notifications and Real Time Events

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/05/2025 06:57PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/05/2025 05:27PM

Hypercare message notifications experienced delays in delivery between 11:56 am to 12:13 pm EST. Users may have experienced a notification delay of up to 15 minutes during this time period. The team has confirmed normal operations have resumed. We are continuing to monitor the notification service.

MONITORING about 1 year ago - at 03/05/2025 05:20PM

Normal operations of message notifications have resumed. The team is actively investigating the root cause.

INVESTIGATING about 1 year ago - at 03/05/2025 05:14PM

We are currently investigating reports of Hypercare message notifications experiencing delays in delivery. Our team is actively investigating the issue. This is only affecting users in Canada.

Latest Hypercare outages

[CA only] Interruption to all Hypercare services - 3 days ago

[US only] Push notifications are not being delivered on Hypercare - 24 days ago

[US only] Authentication failing on Hypercare - 26 days ago

[US only] Interruption to all Hypercare services - 26 days ago

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