Outage in Hypercare

Notification delays [CA Region Only]

Resolved Major
February 20, 2025 - Started 23 days ago - Lasted about 16 hours
Official incident page

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Outage Details

We are currently investigating reports of Hypercare message notifications experiencing delays in delivery. Our team is actively investigating the issue. This is only affecting users in Canada.
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 02/20/2025 03:11PM

This incident has been resolved.

MONITORING 22 days ago - at 02/20/2025 12:28AM

We are continuing to monitor for any further issues.

MONITORING 23 days ago - at 02/20/2025 12:08AM

Delivery of notifications have resumed normal operations. Our team is continuing the investigation and conducting additional testing.

INVESTIGATING 23 days ago - at 02/20/2025 12:01AM

We are currently investigating reports of Hypercare message notifications experiencing delays in delivery. Our team is actively investigating the issue. This is only affecting users in Canada.

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