Outage in Hypercare

[CA and US Region] Virtual pagers connected to on-call schedule roles not working

Resolved Major
December 01, 2023 - Started about 1 year ago - Lasted 22 minutes
Official incident page

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Outage Details

We are currently investigating reports of Hypercare virtual pagers that are tied to on-call scheduled roles are not functioning as expected. This is impacting both Canadian and US Region customers. Our Engineering team is actively investigating the issue. The next update is expected in 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/01/2023 05:17PM

The incident has been resolved. The virtual pagers tied to on-call schedule roles are now fully operational.

INVESTIGATING about 1 year ago - at 12/01/2023 05:11PM

We are currently investigating reports of Hypercare virtual pagers that are tied to on-call scheduled roles are not functioning as expected. This is impacting both Canadian and US Region customers. Our Engineering team is actively investigating the issue. The next update is expected in 30 minutes.

Latest Hypercare outages

[CA & US Region] Users being logged out of Hypercare app - 13 days ago
[CA and US Region] Admin Portal - Department and Site User list not loading - 12 months ago
[Canada] - Reports of slowdown on admin portal - 12 months ago
[All Regions] - Shifts that span into next month - about 1 year ago
[Global] Inability to export the schedules into Excel Format - about 1 year ago

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