Outage in Hypercare

[CA & US Region] Users being logged out of Hypercare app

Minor
November 20, 2024 - Started about 13 hours ago
Official incident page

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Outage Details

We are currently investigating reports of users being routinely logged out of their Hypercare app on Android and iOS devices, impacting their ability to receive app push notifications. Reports have been received from users in both CA and US region. Our Engineering team is investigating potential root causes for this unexpected behaviour on some user devices. Users are being encouraged to turn on Safeguard Notifications in Hypercare should they wish to receive a back-up notifications. https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ
Components affected
Hypercare Push Notifications and Real Time Events
Latest Updates ( sorted recent to last )
INVESTIGATING about 8 hours ago - at 11/21/2024 01:19AM

Minor enhancements have been made to our iOS app. Please ensure Users on an iPhone update their app to version 18.3.16, which is now available in the App Store.

INVESTIGATING about 13 hours ago - at 11/20/2024 08:14PM

We are currently investigating reports of users being routinely logged out of their Hypercare app on Android and iOS devices, impacting their ability to receive app push notifications. Reports have been received from users in both CA and US region.

Our Engineering team is investigating potential root causes for this unexpected behaviour on some user devices. Users are being encouraged to turn on Safeguard Notifications in Hypercare should they wish to receive a back-up notifications. https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ

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