Outage in Hypercare

[CA Region only] Unable to Initiate Hypercare Login

Resolved Major
December 19, 2024 - Started 11 months ago - Lasted 33 minutes
Official incident page

Incident Report

There is interruptions on Hypercare new login sessions in CA Region. Users who are logged in already will stay logged in. We're currently investigating the issue.
Components affected
Hypercare Login/Signup

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/20/2024 05:13AM

This incident is now resolved.

INVESTIGATING 11 months ago - at 12/20/2024 04:49AM

There is interruptions on Hypercare new login sessions in CA Region. Users who are logged in already will stay logged in. We're currently investigating the issue.

Latest Hypercare outages

Ongoing service interruptions from scheduled maintenance period - 7 days ago
[CA Region, Web Portal] User Contact Page Not Loading - 8 days ago
[US Region Only] Scheduled Maintenance Downtime Extended - 8 days ago
Login services (US and CA) and notification services (US) interruption - 16 days ago
[CA & US Region] Users being logged out of Hypercare app (iOS only) - 4 months ago

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