Outage in Hypercare

[CA Region, Web Portal] User Contact Page Not Loading

Resolved Minor
October 28, 2025 - Started 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

[CA Region, Web only] The web application in Canada region is having the below issues: - Login via single-sign-on. Logged in users are advised to stay logged in - Viewing the contact profile details of users. Searching users is impacted Mobile users are not impacted. The engineers are currently investigating the issues.
Components affected
Hypercare Messaging On-Call Roles Hypercare Login/Signup

Need to monitor Hypercare outages?

One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.

Start Monitoring Hypercare
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/28/2025 03:50PM

The incident is resolved and closing this incident.

MONITORING 2 months ago - at 10/28/2025 02:39PM

[Canada region] The fix for SSO login on web browser has been deployed. Users are now able to login to their Hypercare accounts.

IDENTIFIED 2 months ago - at 10/28/2025 01:20PM

[Canada Region] User profile viewing and searching is fixed. Engineers are working on fixing the SSO login issue.

IDENTIFIED 2 months ago - at 10/28/2025 12:24PM

[Canada Region] The engineers are working on a hot fix for the web SSO login issue, as well as user profile viewing and searching.

INVESTIGATING 2 months ago - at 10/28/2025 10:20AM

[CA Region, Web only] The web application in Canada region is having the below issues:
- Login via single-sign-on. Logged in users are advised to stay logged in
- Viewing the contact profile details of users. Searching users is impacted
Mobile users are not impacted. The engineers are currently investigating the issues.

Latest Hypercare outages

[US Region only] Reports of few users with SAML errors when attempting to login - 21 days ago
[CA and US Region] Virtual Pager Alerts - about 2 months ago
Ongoing service interruptions from scheduled maintenance period - 2 months ago
[US Region Only] Scheduled Maintenance Downtime Extended - 2 months ago
Login services (US and CA) and notification services (US) interruption - 3 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook