Outage in Hypercare

Login services (US and CA) and notification services (US) interruption

Resolved Major
October 20, 2025 - Started 15 days ago - Lasted 1 day
Official incident page

Incident Report

Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.
Components affected
Hypercare Login/Signup

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 10/21/2025 05:33PM

This incident has been resolved.

MONITORING 14 days ago - at 10/20/2025 06:58PM

[US region] Notification and Real-time syncing are recovered. We're monitoring the services.

MONITORING 15 days ago - at 10/20/2025 05:15PM

[US only] Messaging functions are now fully operational. Real-time notification system is still impacted. We will continue to monitor system recovery from AWS services.

MONITORING 15 days ago - at 10/20/2025 04:41PM

[US only] We are observing intermittent delays when loading messaging screens as the system processes requests on AWS. Our engineers are actively exploring options to restore full service despite the ongoing AWS incident.

MONITORING 15 days ago - at 10/20/2025 03:06PM

[US only] Hypercare login services are recovered. Real-time notifications are still impacted by AWS outage. Engineers are continuing to investigate options for restoring the services despite the AWS incident.

MONITORING 15 days ago - at 10/20/2025 02:48PM

[US only] Hypercare login services and real-time notifications are impacted by AWS outage. Engineers are continuing to investigate options for restoring the services despite the AWS incident. Users who are already logged into Hypercare are asked to stay logged in.

MONITORING 15 days ago - at 10/20/2025 12:28PM

[US only] Users in US region continue to be impacted by the AWS incident. Engineers are continuing to investigate options for restoring real-time notification services despite the AWS incident.

MONITORING 15 days ago - at 10/20/2025 09:52AM

Login services for users based in Canada have been fully restored.

We continue to monitor restoration of Notification and Real-Time Syncing services for US users.

MONITORING 15 days ago - at 10/20/2025 09:46AM

Hypercare services are gradually restoring to normal operations. Services are recovering with significant improvement. Our team continues to monitor the situation with AWS.

INVESTIGATING 15 days ago - at 10/20/2025 09:44AM

Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

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