Outage in Hypercare

[US Region only] Interruption to all Hypercare services

Resolved Major
December 11, 2024 - Started 10 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating reports of all Hypercare services being unaccessible in the US region. Our Engineering team is currently working on identifying the root cause.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/11/2024 05:09PM

The issue is resolved. All services operational now.

IDENTIFIED 10 days ago - at 12/11/2024 04:38PM

The issue has been identified and a resolution is being worked on. Users can log into Hypercare and the On-Call schedules are loading very slowly. Messaging and Virtual Paging services are currently still non-operational.

INVESTIGATING 10 days ago - at 12/11/2024 04:20PM

We are currently investigating reports of all Hypercare services being unaccessible in the US region. Our Engineering team is currently working on identifying the root cause.

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